Nearly 80% of workers prefer e-mail to the phone. People dread calls because they feel like they are on the spot. For phone manners so effective you will look forward to dialing:Stand Up. Your voice will be more energetic. Some organizations encourage sales men to get off their butts before calling.
Don’t cradle the receiver. Instead, hold it six meters away from your mouth. You will sound less muffled and more like you are there in person.
Just Talk. Don’t use phone time to open mail or type. Not only it is obvious to the other person that you are distracted, but one study found that multitasking reduces your ability to listen.
Take a pause. If you get flustered, simply stop talking and correct yourself. Silence is better than ums and ahs because it projects thoughtfulness, not confusion.
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